[et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”Header” _builder_version=”4.27.4″ _module_preset=”default” background_image=”https:\/\/chezcecillie.com\/wp-content\/uploads\/2025\/04\/DSC_0074-scaled.jpg” custom_padding=”3vw||0px||false|false” custom_padding_tablet=”200px||||false|false” custom_padding_phone=”150px||||false|false” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.26.1″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”60px|80px||80px|false|true” custom_padding_tablet=”30px|40px||40px|false|true” custom_padding_phone=”20px|20px|0px|20px|false|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”4deaa1a6-d0cd-49d0-ada3-8dc22addd086″ header_4_font=”Montserrat|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.5em” custom_margin=”||0px||false|false” header_4_text_align_tablet=”” header_4_text_align_phone=”center” header_4_text_align_last_edited=”on|phone” header_4_font_size_tablet=”” header_4_font_size_phone=”” header_4_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”c2849e14-f298-4e85-93bb-b7eb6ec6b099″ header_font=”Montserrat|700|||||||” header_text_color=”#000000″ header_font_size=”80px” header_line_height=”1.35em” custom_margin=”||||false|false” custom_padding=”||||false|false” header_text_align_tablet=”” header_text_align_phone=”center” header_text_align_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Shop” _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||6px|||” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.26.1″ _module_preset=”default” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”|80px||80px|false|true” custom_padding_tablet=”|40px||40px|false|true” custom_padding_phone=”|0px||0px|false|true” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat||||||||” header_6_font=”–et_global_body_font||||||||” header_6_font_size=”15px” custom_margin_tablet=”” custom_margin_phone=”||8px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||20px||false|false” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text module_id=”legal” _builder_version=”4.26.1″ _module_preset=”_initial” header_3_font=”–et_global_heading_font|700|||||||” header_3_text_align=”left” header_3_text_color=”#232931″ header_3_font_size=”36px” header_3_line_height=”1.1em” position_origin_a=”bottom_left” position_origin_r=”bottom_right” vertical_offset=”20px” horizontal_offset=”70px” text_orientation=”center” width=”100%” custom_margin=”-35px||||false|false” custom_margin_tablet=”-35px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||||false|false” scroll_blur=”0|40|60|100|2px|0px|0px” header_3_text_align_tablet=”left” header_3_text_align_phone=”center” header_3_text_align_last_edited=”on|phone” header_3_font_size_tablet=”20px” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}” header_3_text_color__hover_enabled=”off|desktop”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Here you can find answers to our most frequently asked questions. If you don’t find the answer you are looking for in here, you can contact us at info@chezcecillie.com.<\/a><\/p>\n [\/et_pb_text][et_pb_accordion closed_toggle_text_color=”#232931″ closed_toggle_background_color=”#F5F9FC” icon_color=”#232931″ open_toggle_background_color_tablet=”” open_toggle_background_color_phone=”#F5F9FC” open_toggle_background_color_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#232931″ toggle_font=”–et_global_heading_font|600|||||||” custom_padding=”||||false|false” hover_enabled=”0″ border_width_all=”0px” border_color_all=”#FFFFFF” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”How long does it take for my order to arrive?” open=”on” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” custom_css_free_form=”selector {|| display: none;||}” global_colors_info=”{}”]<\/p>\n We take between 3-7 days to prepare your order, once shipped it will take 1-7 days depending on your location and shipping method you choose. You can find more information about our shipping methods here.<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How long does it take for my order to arrive?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]<\/p>\n We take between 3-7 days to prepare your order, once shipped it will take 1-7 days depending on your location and shipping method you choose. You can find more information about our shipping methods here.<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How many days do I have to return a product?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”||||false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]<\/p>\n You have 14 days to return your order, counting from the day your package is delivered. For more information check our returns page<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Will an out of stock item come back to the store?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]<\/p>\n We are a small local company that might run out of stock or produce under backorders for special products. If this is the case, the item will be back in stock on the period specified on each product.<\/p>\n Some items are seasonal or belong to a collection that might not return, if your favorite is out of stock and can’t find a re-stock date, you can send us an email info@chezcecillie.com<\/a> with the SKU of the product to know if it will be back.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are products crafted in Spain?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]<\/p>\n Our products are made in Barcelona by expert hands, every step of the manufacturing process is made in Spain. Our materials are sourced in Europe, we want to offer a quality ethic product with a unique design. Learn more in our about us<\/a> or sustainable packaging<\/a> pages.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How much does shipping cost?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]<\/p>\n Shipping costs vary depending on the destination:<\/p>\n Enjoy free shipping<\/strong> on orders over \u20ac100. (This might change depending on the current promotion. Refer to current website banners & Checkout calculations for the exact shipping cost.)<\/p>\n For more details, please visit our Shipping<\/span> Policy<\/span><\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What countries do we ship to?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]<\/p>\n We currently ship our products to: Spain (Excluding Canarias, Ceuta & Melilla), Portugal, France, Italy, Belgium, Germany, Austria, Netherlands & Ireland.<\/p>\n If your country is not on the list and you wish to purchase a product from our store, you can email us at info@chezcecillie.com<\/a> and we will do our best to accommodate your request or provide you with alternative options for shipping.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I return a product?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]<\/p>\n If you\u2019re not satisfied with your purchase, you can return it within 14 days of receiving your order<\/strong>. Here\u2019s how:<\/p>\n 1. Contact us<\/strong>: Email info@chezcecillie.com<\/a> with your order number and reason for return or process a return from your Account> Orders > Return.<\/p>\n 2. Prepare the product<\/strong>: Ensure the item is unused, in its original condition, with tags and packaging.<\/p>\n 3. Ship it back<\/strong>: Send the product back to us with your prefered shipping method (Pick up point or Pick up at home). Return shipping costs are the responsibility of the customer, starting at 3.67\u20ac<\/span>.<\/p>\n Once we receive and inspect the product, we\u2019ll process your refund within 5-7 business days <\/strong>if the product complies with our returns policy.<\/a><\/p>\n For more details, check out our Returns<\/span> Policy<\/span>.<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I request an invoice?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n In order to recive an invoice,<\/strong> you can email us your information<\/strong> at: info@chezcecillie.com<\/a> Including full name\/company name and VAT number, along with any other information necessary like your order number.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How can I contact customer support?” toggle_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”default” body_font_size_tablet=”” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” open=”off”]<\/p>\n We\u2019re here to help! You can reach us via email at info<\/span>@chezcecillie<\/span>.com<\/span><\/a><\/strong> or through our contact form<\/a> on the website. We aim to respond within 24 hours on business days and solve your inquiry as soon as possible.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.26.1″ _module_preset=”default” custom_margin=”51px||||false|false” custom_margin_tablet=”51px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||90px|||” custom_padding_tablet=”0px||90px|||” custom_padding_phone=”0px||30px||false|false” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||||false|false” custom_padding_tablet=”90px||5px|||” custom_padding_phone=”20px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.0″ _module_preset=”_initial” header_3_font=”–et_global_heading_font|700|||||||” header_3_text_align=”center” header_3_text_color=”#232931″ header_3_font_size=”36px” header_3_line_height=”1.1em” position_origin_a=”bottom_left” position_origin_r=”bottom_right” vertical_offset=”20px” horizontal_offset=”70px” text_orientation=”center” width=”100%” custom_margin=”||15px||false|false” custom_padding=”||||false|false” scroll_blur=”0|40|60|100|2px|0px|0px” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}” header_3_text_color__hover_enabled=”off|desktop”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.26.0″ _module_preset=”_initial” header_3_font=”–et_global_heading_font|700|||||||” header_3_text_align=”center” header_3_text_color=”#232931″ header_3_font_size=”36px” header_3_line_height=”1.1em” header_4_font=”|||on|||||” header_4_font_size=”22px” position_origin_a=”bottom_left” position_origin_r=”bottom_right” vertical_offset=”20px” horizontal_offset=”70px” text_orientation=”center” width=”100%” custom_margin=”||15px||false|false” custom_padding=”||||false|false” scroll_blur=”0|40|60|100|2px|0px|0px” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}” header_3_text_color__hover_enabled=”off|desktop”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.26.0″ _module_preset=”default” custom_margin=”|auto|30px|auto|false|false” custom_padding=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.26.0″ _module_preset=”default” background_color=”#F5F9FC” background_enable_image=”off” background_position=”center_right” overflow-x=”visible” overflow-y=”visible” custom_padding=”20px|40px|20px|20px|false|false” global_colors_info=”{}”][et_pb_icon font_icon=”$||divi||400″ icon_color=”#232931″ icon_width=”32px” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQxNyJ9fQ==@” _builder_version=”4.27.4″ _dynamic_attributes=”url” _module_preset=”_initial” background_color=”#F5F9FC” transform_translate=”50%|50%” transform_translate_linked__hover=”off” transform_rotate=”0deg|0deg|-30deg” positioning=”absolute” position_origin_a=”bottom_right” custom_margin=”||0px||false|false” custom_padding=”12px|12px|12px|12px|true|true” border_radii=”on|500px|500px|500px|500px” border_width_all=”12px” border_color_all=”#232931″ locked=”off” global_colors_info=”{}” background_color__hover=”#D3E6F2″ background__hover_enabled=”on|hover” background_enable_color__hover=”on” transform_styles__hover_enabled=”off|hover” transform_scale__hover_enabled=”off|hover” transform_translate__hover_enabled=”off|hover” transform_rotate__hover_enabled=”off|hover” transform_skew__hover_enabled=”off|hover” transform_origin__hover_enabled=”off|hover”][\/et_pb_icon][et_pb_blurb title=”Shipping & Delivery” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQxNyJ9fQ==@” content_max_width=”100%” _builder_version=”4.27.4″ _dynamic_attributes=”link_option_url,url” _module_preset=”_initial” header_font=”–et_global_heading_font|700|||||||” header_text_color=”#232931″ header_font_size=”24px” header_line_height=”1.4em” body_font=”–et_global_body_font||||||||” body_text_color=”#232931″ body_line_height=”1.8em” background_color=”#D3E6F2″ custom_padding=”20px|20px|20px|20px|true|true” animation=”off” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQxNyJ9fQ==@” header_font_size_tablet=”18px” header_font_size_phone=”16px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_radii=”off|||40px|” global_colors_info=”{}”]<\/p>\n General information<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.26.0″ _module_preset=”default” background_color=”#F5F9FC” background_enable_image=”off” overflow-x=”visible” overflow-y=”visible” custom_padding=”20px|40px|20px|20px|false|false” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”][et_pb_icon font_icon=”$||divi||400″ icon_color=”#232931″ icon_width=”32px” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwIn19@” _builder_version=”4.27.4″ _dynamic_attributes=”url” _module_preset=”_initial” background_color=”#F5F9FC” transform_translate=”50%|50%” transform_rotate=”0deg|0deg|-30deg” positioning=”absolute” position_origin_a=”bottom_right” custom_margin=”||0px||false|false” custom_padding=”12px|12px|12px|12px|true|true” border_radii=”on|500px|500px|500px|500px” border_width_all=”12px” border_color_all=”#232931″ locked=”off” global_colors_info=”{}” background_color__hover=”#D3E6F2″ background__hover_enabled=”on|hover” background_enable_color__hover=”on”][\/et_pb_icon][et_pb_blurb title=”Return Policy” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwIn19@” content_max_width=”100%” _builder_version=”4.27.4″ _dynamic_attributes=”url,link_option_url” _module_preset=”_initial” header_font=”–et_global_heading_font|700|||||||” header_text_color=”#232931″ header_font_size=”24px” header_line_height=”1.4em” body_font=”–et_global_body_font||||||||” body_text_color=”#232931″ body_line_height=”1.8em” background_color=”#D3E6F2″ custom_padding=”20px|20px|20px|20px|true|true” animation=”off” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwIn19@” header_font_size_tablet=”18px” header_font_size_phone=”16px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”15px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_radii=”off|0px|0px|40px|0px” global_colors_info=”{}”]<\/p>\n More information<\/p>\n [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.26.0″ _module_preset=”default” background_color=”#F5F9FC” background_enable_image=”off” overflow-x=”visible” overflow-y=”visible” custom_padding=”20px|40px|20px|20px|false|false” global_colors_info=”{}”][et_pb_icon font_icon=”$||divi||400″ icon_color=”#232931″ icon_width=”32px” url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQxMSJ9fQ==@” _builder_version=”4.27.4″ _dynamic_attributes=”url” _module_preset=”_initial” background_color=”#F5F9FC” transform_translate=”50%|50%” transform_rotate=”0deg|0deg|-30deg” positioning=”absolute” position_origin_a=”bottom_right” custom_margin=”||0px||false|false” custom_padding=”12px|12px|12px|12px|true|true” border_radii=”on|500px|500px|500px|500px” 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"rendered": " Chez CecillieFAQLast updated January 21, 2025Frequently Asked QuestionsHere you can find answers to our most frequently asked questions. If you don’t find the answer you are looking for in here, you can contact us at info@chezcecillie.com.We take between 3-7 days to prepare your order, once shipped it will take 1-7 days depending on your location […]<\/p>",
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<\/ul>\n
Need more information?<\/h3>\n
Check out this pages<\/h4>\n
The bag<\/span> guide<\/h2>\n