FAQ

We take between 3-7 days to prepare your order, once shipped it will take 1-7 days depending on your location and shipping method you choose. You can find more information about our shipping methods here.

You have 14 days to return your order, counting from the day your package is delivered. For more information check our returns page.

We are a small local company that might run out of stock or produce under backorders for special products. If this is the case, the item will be back in stock on the period specified on each product.

Some items are seasonal or belong to a collection that might not return, if your favorite is out of stock and can’t find a re-stock date, you can send us an email info@chezcecillie.com with the SKU of the product to know if it will be back.

Our products are made in Barcelona by expert hands, every step of the manufacturing process is made in Spain. Our materials are sourced in Europe, we want to offer a quality ethic product with a unique design. Learn more in our about us or sustainable packaging pages.

Shipping costs vary depending on the destination:

• Spain (Peninsula): Starting at 3.67€ (Pickup near you). Starting at 6€ (Home delivery).
• Selected EU countries: Starting at 6.24€.

Enjoy free shipping on orders over €100. (This might change depending on the current promotion. Refer to current website banners & Checkout calculations for the exact shipping cost.)

For more details, please visit our Shipping Policy.

We currently ship our products to: Spain (Excluding Canarias, Ceuta & Melilla), Portugal, France, Italy, Belgium, Germany, Austria, Netherlands & Ireland.

If your country is not on the list and you wish to purchase a product from our store, you can email us at info@chezcecillie.com and we will do our best to accommodate your request or provide you with alternative options for shipping.

If you’re not satisfied with your purchase, you can return it within 14 days of receiving your order. Here’s how:

1. Contact us: Email info@chezcecillie.com with your order number and reason for return or process a return from your Account> Orders > Return.

2. Prepare the product: Ensure the item is unused, in its original condition, with tags and packaging.

3. Ship it back: Send the product back to us with your prefered shipping method (Pick up point or Pick up at home). Return shipping costs are the responsibility of the customer, starting at 3.67€.

Once we receive and inspect the product, we’ll process your refund within 5-7 business days if the product complies with our returns policy.

For more details, check out our Returns Policy.

In order to recive an invoice, you can email us your information at: info@chezcecillie.com Including full name/company name and VAT number, along with any other information necessary like your order number.

We’re here to help! You can reach us via email at info@chezcecillie.com or through our contact form on the website. We aim to respond within 24 hours on business days and solve your inquiry as soon as possible.